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Nanny not receiving payment

Hi! We hired a nanny through nanny lane recently, and all paperwork has been completed and she is working with us. She was supposed to receive payment last Friday, and then, was told it would be no later that Tuesday. Now, it’s Thursday, and she still hasn’t received her funds. I’m finding the lack of help resolving quite alarming as this woman is working and not getting paid. Has anyone had this issue?